Welcome to The Trading Circle

The Trading Circle

Customer Service

Shipping & Delivery
1. Any 'free delivery' online offer is subject to change at any time without prior notice. This offer is available online only and valid for standard delivery within Australia. 2. We know you want your purchases as quickly as possible. We will despatch within two business days from your order date. 3. Below is a guide for delivery timelines for metropolitan areas. Rural areas require additional delivery time to these listed below. For delivery to: NSW, VIC, ACT, QLD 2-4 business days For delivery to: SA, WA, NT, TAS 5-7 business days 4. Risk and title in the goods passes to the recipient upon delivery of the goods to your nominated Delivery Address. 5. Please ensure you enter the correct delivery address as parcels which are returned to us as undeliverable will incur a re-dispatch fee, and any other freight fees charged by the carrier. Freight charges paid for the original dispatch are not refundable. 6. The Trading Circle only delivers to addresses within Australia. Please email us if you would like products sent overseas and we will be happy to discuss postage options with you. 7. Your parcel will be delivered during normal business hours. Upon delivery, the goods must be signed for. If a signature cannot be obtained at the time of delivery, a card will be left informing you of how to collect your parcel during normal business hours. Parcels will be held by each of the delivery services for their maximum hold time. However, should you not respond to their respective calling cards and the parcel is returned to us as unclaimed, further freight charges will be payable for re-dispatch. Freight charges paid for the original dispatch are not refundable..
Privacy & Security
1. Your confidential and personal information will be dealt with in accordance with the principles of the Federal Privacy Act 1988. 2. The website payment gateway is through SecurePay. SecurePay's online payment gateway is trusted by over 20,000 businesses to accept and manage their payments from cards features the most up to date security. With Level 1 Service Provider PCI DSS Compliance and their own FraudGuard suite, SecurePay provide the most secure payment platform available in today’s market.

This privacy policy sets out how The Trading Circle uses and protects any information that you give The Trading Circle when you use this website. The Trading Circle is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Trading Circle may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at owner@example.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
Returns & Replacements
1. We take pride in the care we take with packing all of our internet and phone orders though sometimes, accidents or errors happen. Notification of damaged, incorrect or missing products must be received by the dispatch store within 48 hours of your parcel being signed for. Should your parcel contain a damaged or faulty item, we will provide instructions on how to return goods in an appropriate manner. Please call during business hours on 0427 792 121 to confirm our return details. 2. Your satisfaction is our main concern. Goods are able to be returned for an exchange, store credit or a credit on can be issued in the same form as the original payment. Goods must be returned to us in a new and unused condition (including original packaging) within 21 days of purchase. 3. Goods are accepted back for the following reasons: - Should it not fufill it's purpose, it was not as you were expecting, the colour received was not what you had ordered, the good is faulty in any way. For information regarding the return of goods purchased online please call during business hours on 0427 792 121 to confirm our return details. 4. Gift items returns must be returned within 30 days of purchase, excluding Christmas Gifts. 5. All Christmas gifts must be returned by the 25th January, ie 4 weeks after Christmas. You will be responsible for any freight costs incurred on change of mind exchanges.
Ordering
1. At this point in time our website is set up to only ship to Australian addresses. However, if you would like something sent overseas we are happy to discuss the possibility of this. 2. Address Details - ensure that you have both your billing and delivery address details correct in your order, as well as a contact telephone number for yourself, and for the recipient of the parcel should it be destined for an address other than your own. 2. Receipt - once your credit card has been approved, a receipt page complete with an order number is presented as confirmation of your purchase. These details will also be sent in the form of a tax invoice/receipt by email. A packing slip which outlines your order will also be included when your parcel is delivered. .
Payment, Pricing & Promotions
1. Payment for online orders is by Credit Card only. We accept Visa and Mastercard. 2. All promotions available on the website are only while stocks last. 3. The Trading Circle reserves the right to amend a promotion should stock levels require it, or substitute a gift item to a similar item of similar value should the original offer no longer be available. 4. Pricing of products may and do change. If the price of a product has changed from the time of purchase to the time an item is being returned or exchanged, then it is the original purchase price that will be used as the correct price of the product..
Viewing Orders
1. Adding more products to your order, subtracting products from your order or even cancelling your order is okay provided that you let us know prior to it being shipped. If you'd like to make any changes to an existing order, please only call us, do not send an email. Please call during business hours on 0427 792 121 and we'll arrange it. Just keep in mind that, when adding products to your order, your order might take longer to process, and we might need to charge you extra postage.
Updating Account Information
1. Please always maintain the details of your customer account. Only with the correct information can we contact you should there be a question about your order. 2. If you do not want to receive any newsletters from The Trading Circle, please opt out of this option when signing up.